Privacy Policy

We collect personal information that you voluntarily provide to us when you make booking requests, subscribe to our newsletters, or communicate with our team. This data includes identifying information such as your full legal name, date of birth, passport details, billing address, email address, phone number, and payment card details. To customize your luxury itineraries, we may also collect specialized travel preferences, dietary restrictions, and medical or mobility requirements.

In addition to the information you provide directly, we automatically collect technical data when you browse our website. This includes your IP address, browser type and version, time zone setting, operating system, referral source, page interaction metrics, and navigation paths. This information is collected using cookies and server logs, helping us optimize website performance and prevent security threats.

Velnora Travel uses your personal information primarily to process booking requests, coordinate with hotels and transport providers, and deliver your customized travel packages. We use your contact details to send reservation updates, travel advisories, invoice statements, and essential trip documentation. We also process payment data through secure gateway channels to facilitate transactions and prevent fraud.

We also utilize aggregated, non-identifying data for business analysis, service optimization, and marketing improvements. If you have opted in, we may send you personalized newsletters, exclusive travel deals, and destination guides based on your preferences. You can opt out of marketing communications at any time by clicking the unsubscribe link or contacting our support team.

Cookies are small text files placed on your device to improve your browsing experience. We use essential cookies to maintain secure user sessions, manage booking widget states, and remember your language preferences. These cookies are required for the website to function correctly and cannot be disabled in our systems.

We also use performance and analytics cookies to analyze site traffic, measure page engagement, and improve website navigation. These cookies help us understand which articles in our Travel Guide are most popular and how users navigate our site. You can control cookie settings through your browser preferences, though disabling cookies may affect certain interactive features of our website.

To fulfill your travel bookings, we must share relevant parts of your personal data with third-party service providers, including airlines, luxury resorts, local tour operators, and transportation agencies. These suppliers act as independent data controllers and process your information in accordance with their own privacy policies. We select partners who maintain high standards of privacy and data security.

We also share data with third-party vendors who provide supporting services for our operations, such as secure payment gateways, email delivery networks, and website analytics. These partners are legally bound by confidentiality agreements, prohibiting them from using or sharing your data for any purpose other than delivering services on our behalf.

The security of your personal data is a top priority at Velnora Travel. We implement robust physical, technical, and administrative security measures to protect your information against unauthorized access, disclosure, alteration, or destruction. All online payment transactions are encrypted using Secure Socket Layer (SSL) technology and processed through PCI-DSS compliant channels.

While we employ industry-standard protocols to protect your data, no method of transmission over the internet or system of electronic storage is 100% secure. We maintain comprehensive incident response procedures to address any suspected data breaches and will notify you and relevant regulatory authorities immediately in the event of a significant security incident.

Depending on your jurisdiction, you hold specific legal rights regarding the personal information we process. You have the right to request access to a copy of your personal data, request the correction of inaccurate or incomplete information, or request the deletion of your data where there is no legal basis for us to retain it. You also have the right to restrict or object to our processing of your personal data under certain conditions, such as for direct marketing.

To exercise any of these rights, please submit a written request to our data protection officer. We will review and respond to your request within the statutory timeframe required by applicable laws.

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or our data handling practices, please contact the Velnora Travel data privacy team. You can reach us via email at privacy@velnoratravels.com or by sending physical mail to our corporate office address.

We are dedicated to resolving any privacy concerns quickly and professionally. If you believe our processing of your personal information does not comply with data protection regulations, you also have the right to lodge a formal complaint with the relevant data protection authority in your jurisdiction.